Refund policy

Refund Policy

At Zen, we want you to be fully satisfied with your purchase.

If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original packaging

• The item must be in the same condition that you received it

To initiate a return, please contact us at zenbrands@proton.me with your order number and reason for return.

Please note:

• Return shipping costs are the responsibility of the customer

• We do not provide prepaid return labels

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Non-returnable items:

• Items that have been used or damaged by the customer

• Items returned without prior contact

Late or missing refunds:
If you haven’t received your refund yet, please check with your bank or payment provider. If the issue persists, contact us at zenbrands@proton.me.

We reserve the right to refuse returns that do not meet our policy.