Shipping policy

Shipping Policy

At Zen, we aim to process and deliver your order as efficiently as possible.

Processing Time:
Orders are processed within 1–3 business days.

Shipping Time:
Estimated delivery time is 6–10 business days depending on your location.

Please note:

• Shipping times are estimates and may be affected by factors such as customs, high demand, or carrier delays

• Tracking information may take several days to update after dispatch

Incorrect Address:
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses.

Delays:
We are not responsible for delays caused by carriers, customs, or external circumstances beyond our control.

Lost Packages:
If your order has not arrived within a reasonable timeframe, please contact us at zenbrands@proton.me and we will assist you.

Contact:
For any shipping-related inquiries, email us at zenbrands@proton.me.